What you need to know

Your Mondly subscription renews automatically unless canceled.
To avoid future charges, you must cancel before your next billing date.
Deleting the Mondly app does not cancel your subscription.
Subscriptions are managed by external platforms and need to be cancelled where you originally set up your subscription

To cancel, follow the steps for the store where you originally subscribed:

App Store (Apple ID)
Google Play (Android)
Huawei AppGallery
Mondly website (Verifone/2Checkout)

Step 1: Find out where you bought your subscription

Check your email inbox

Look for a confirmation or receipt email from:

Apple - If the email is from Apple or iTunes, the subscription was made in the App Store
Google - If it’s from Google Play, it was made through Android
Verifone/2Checkout - If the email is from support@2checkout.com or mentions “Your order on https://www.mondly.com: Payment received”, the subscription was made on the Mondly website
Huawei - If the email is from AppGallery or Huawei, the purchase was made through a Huawei device

Check your subscriptions on your device

On iPhone/iPad: Go to Settings > [your name] > Subscriptions
On Android: Open Google Play Store > Profile icon > Payments & subscriptions > Subscriptions
On Huawei: Open AppGallery > Me > Subscriptions

If you don’t see the subscription in any of these, it was likely purchased via the Mondly website (Verifone/2Checkout).

Still unsure?

Email support@mondly.com with:

The email address used to subscribe
Your order number (if available)

⚠️ We cannot search for subscriptions using credit card details, billing address, or name only. The order number is required to manage your subscription