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Why is it important to develop your employees’ soft skills?
Performance management and product knowledge training directly impact company sales, so it makes sense that organizations focus on this kind of training. However, focusing professional development solely on these areas is short-sighted. Equally important is developing your employees’ soft skills, such as communication, conflict resolution, and problem-solving. These skills are vital in every department and job role, showing up in tasks such as building a strong team dynamic, persuading a client to seal the deal, or improving customer service statistics.
A notable perk of training soft skills in the workplace is increasing your employees’ self-confidence and self-esteem. As you build them up, they will learn that they have what it takes to be successful in their role. The training they’ve received has given them all the tools they need to overcome challenges and be resourceful. With increased assurance comes lower stress levels, and with that decreased stress comes more compassion–not only for themselves, but for their team members as well.
Improve Employee Retention
When you invest in your employees’ professional growth, it pays off. Building up and training your employees in soft skills makes them feel valued, which translates to increased employee retention. As you retain more employees, you will save on not having to hire and train their replacements, and you will hold on to top performers who continue to widen your profit margin.
When your employees are trained in soft skills such as language, communication, or conflict resolution skills, they can better keep a customer happy, and happy customers lead to more sales. When employees are able to communicate with customers in a friendly, personal manner, customers feel appreciated. Employees skilled in communication can take the time to discuss the customer’s wants and needs and match them with the right product.
Establish a Reputation
The way an employee relates to and interacts with clients and business partners can influence how people perceive a company within your community. This perception can directly impact their ability to do business. Soft skills determine the success of your employee’s social interactions, the timeliness of their work, and their ability to navigate conflict. Employees that are able to do these things with tact are great assets to their organization’s reputation.
Take the first step now
While soft skills in the workplace may be more nuanced and therefore more difficult to measure, training those skills reaps invaluable rewards. Mondly is here to help you develop those soft skills. Developing your employees’ language skills is a great way to improve their ability to communicate, as MondlyWORKS provides access to learning 41 languages. Send us an email at email@example.com today.